The questions we get asked.

No, never. When a follow-up or a reply makes sense, Velum prepares a draft in your own inbox (Gmail, Outlook or IMAP) after a double validation. You are the one who reviews, adjusts and clicks "Send" : you remain the author of everything that goes out to your clients.

Yes. Through the Chrome extension, Velum can read more than 50 of the real-estate market's software tools and portals (rental management, sales, condominium management, listings) — within your session, read-only, with no partnership or API access to negotiate. No migration : you keep your tools exactly as they are.

No. In "ghost mode", reading is strictly passive : no email is marked as read, no data is modified. Velum never touches any of your tools without two human validations, and favours reversible actions.

No. Velum is invisible both within your tools and to your clients. Owners, tenants, co-owners and buyers only access their own portal, via a link that you send them yourself : you keep the client relationship.

No. Before any call to the model, identifying information (names, emails, phone numbers, addresses, company registration numbers) is replaced with neutral tokens through our pseudonymisation module. The AI never receives your personal data in the clear and does not keep it to train itself.

Only pseudonymised data : tokens such as [PERSON_1], [LOT_3], amounts and case references, never a name or an address in the clear. For the analysis of inventory-of-fixtures photos, only the name of the room is transmitted. The mapping between token and real value stays encrypted on our servers and is never transmitted.

In France, with OVHcloud, a French sovereign host. Data is encrypted at rest using AES-256. No personal data in the clear ever leaves this environment.

Yes, by design. Velum builds in the obligations of the Alur Act No. 2014-366 (French housing law) and the Hoguet Act No. 70-9 (French real-estate agents law) (for example a listing-agreement (mandate) register with legally non-reusable numbering) as well as the GDPR. A data processing agreement (DPA) is provided : your firm remains the data controller, Velum acts as processor.

Your data remains yours at all times. Because Velum only reads your line-of-business tools, those tools stay your source of truth : there is no reverse migration to carry out. At the end of the contract, your data is returned and then deleted according to the retention periods set out in the data processing agreement (DPA).

No, and that is a responsible choice. Velum processes sensitive data (tenants, co-owners, principals) : a self-service trial without a data processing agreement would be contrary to the GDPR. Instead, we offer a guided demonstration based on your own use cases, with a proper DPA in place.

Per named licence (one team member = one licence) and per module of your choice (Rental management, Sales, Building management (syndic) ; the cross-cutting core — document management (DMS), CRM, e-signature, regulatory watch — is included). Pricing is degressive depending on the number of modules per licence and the number of licences. Invoices are issued excl. VAT : VAT is reverse-charged by your firm (publisher established outside France). See the pricing grid and the calculator.

No, there is no online payment at launch. Subscription is done via a purchase order signed by both parties, then by bank transfer, which triggers activation. Your numbered invoices (excl. VAT) remain available in your workspace, under the Billing section.

Three plans to choose from : monthly with no commitment, monthly with a 12-month commitment, or annual (about −27 %). On the no-commitment plan, you can leave whenever you want ; and in all cases, each connection (email, bank, tools) can be revoked at any time — Velum immediately stops accessing it.

As soon as we receive the signed purchase order and the bank transfer, we provision your workspace and send you an activation link. You can start the same day : the firm's administrator receives the first access.

A few dozen minutes, through a getting-started assistant : activate your account, invite the team, assign the licences, install the Chrome extension, tick your tools and connect your email inbox. A "Getting started" section automatically ticks off what's done, at your own pace.

Human support, in French, by email (support@velum-ai.com). It's a deliberate priority : Velum's value lies as much in the support as in the software itself. You also have a dedicated point of contact for your activation.